In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store. You can safely and easily place your order directly online.

Vivere Rosse is established since 2012. We have served more than 80000 happy customers worldwide. So, just rest assured to place your order with us and sit back to wait for its arrival to your doorstep! 

Our office located at:

P-1-3, Bukit Jalil City,

Persiaran Jalil 3, 

57000 Kuala Lumpur

You may also contact us via the below number:

+60127724119

Or email us: vivererosse@gmail.com

We have a rigorous quality control process to ensure the quality of all of our rings. The plating will not chip off. In the rare event something is wrong with the ring, please immediately contact our customer service so we can help solve your problem. 

Vivere Rosse accepts major online banking in Malayia through IPay88 gateway. Bank wire transfer and cash and carry payment method is available too.

For other countries outside Malaysia, you can pay by using credit card via PayPal.

We are totally committed to protecting your privacy. We will not disclose information about our customers or visitors to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. For more information, please read our Privacy Policy in full.

Unfortunately no. At the moment we are not able to take custom orders. However we do provide engraving services for some ring design which you can customize with your own name or memorable message.

Good question. There are a plethora of sizes available for most of our jewelries. Do study our easy to understand charts to get your suitable size here. In order to avoid return and exchange procedure, kindly measure your size are measured correctly. Head on over to our Size Chart. 

Having trouble figuring out your ring size? Contact our friendly customer service representatives are always ready to help.

Items that are not in stock are considered as pre-order items, and will follow the delivery time frame of 10-14 working days for the items to reach you. In the case where the item is discontinued or not available immediately, you shall be informed and refunds in credit note will be initiated on a case by case basis.

All of our jewelries are 100% quality assurance and satisfaction guaranteed! If our jewelry does not meet your expectation, you can return to us within 5 or 10 days for an exchange or refund (in credit note), the product(s) has to be in original condition :)

In Vivere Rosse, we provide 90 days warranty for every piece of our jewelry from the ordered date. We will replace your jewelry free of charge within 90 days from the ordered date if the damage is caused by shipping or manufacturing defect.

Do contact customer service through Facebook messenger, contact form, email or whatsapp if you have any questions.

We ship worldwide. And the shipping charge will be calculated automatically during checkout.

All orders will be processed within 24 hours during working days.  As soon as your order leaves our warehouse, you will be receiving a shipping confirmation email which contains your parcel tracking number along with the tracking URL. You can track your parcel status with the information given.

Once you complete payment for your order, we generally start processing your order within 24 hours. We offer two shipping methods for all items, Standard and Expedited, so depending on your location, different delivery times can be expected. 

For out of stock items, we require 10-14 working days for the items to be replenished, subjected to any unforeseen delays faced by the shipment from our overseas suppliers. 

Generally, our customers don’t need to pay for duties, taxes or any other fees. However, if the package is detained by customs, sometimes our customers may need to pay duties according to each country’s levying rules.

Don't worry about it. We promise an easy 5 - 10 day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account in credit note after minus shipping and promo code. Any promotional gifts must also be returned with your returned item.

For more information do read up on our Return and Exchange Policy here.

You love your beautiful bling – learn how to take care of it with this handy guide to ring maintenance.

Take It Off.

Believe it or not, caring for your ring occasionally means taking it off, especially during the following activities:

• Sports: Holding a tennis racket tightly is particularly not good for a ring with stones going all the way around -- especially if you're left-handed. As for taking your ring to the gym, lifting weights with it on can be hazardous. You wouldn't want a heavy dumbbell making contact with your stone.
• Gardening: It is possible to chip your stones or knock the settings loose while doing heavy yard work.
• Cleaning house: It's a good idea not to wear your ring while doing the dishes: harsh chemical soaps or cleansers can soil the ring.

Safekeeping.

• If you'll be taking your ring off to do the activities above, make sure you have a safe -- and memorable -- place to put it.
• Keep It Free From Lotion, Sunscreen And Perfume. These products can gunk up your ring- it's a good idea to take it off before you apply product.
• These products can gunk up your diamond, and even etch colored gemstones. It's a good idea to take your ring off before you put these things on.
• DON'T SWIM IN THE OCEAN WHILE WEARING YOUR RING! Cold water may shrink your fingers just enough to loosen the ring from your finger, and if you lose it in the deep blue sea, you won't be seeing it again. 
• Be Careful In The Kitchen. Cookie dough, turkey loaf, a piecrust… it's great to mix with your fingers. But these foods can leave a film on your ring and really affect its luster.
• Don't Wear Jewelry In Swimming Pools and Spas - Chlorinated water can react with the metals found in jewelry causing color changes and even structural damage. As a result it's a good idea to remove jewelry before entering the pool or spa.
• Remove Your Jewelry Before Bathing - Remove all jewelry before showering or cleaning. Soap can cause a film to form, making it appear dull and dingy. By preventing the formation of this film you immediately reduce the occasions of servicing.

Keep It Clean.

Vivere Rosse suggests using a gentle dish detergent to clean lotion buildup from the bottom of the mounting. Simply scrub the top and bottom with a soft toothbrush and rinse several times in hot water. For extra shine, soak your ring in a small bowl of ammonia diluted with three times the amount of water, and gently brush the top and bottom of the mounting with a soft toothbrush. Dip the ring into the solution again, then rinse in warm water several times to be sure to get all of the solution off. You may set the ring on a soft towel to dry, or gently pat it dry.

Otherwise, you may use our complimentary silver polishing cloth to rub the jewelry gently with several times. This will remove the tarnish and dullness, keeping your jewelry like new.

a. 18K White Gold Plated Alloy / Copper

• Plating is a process of bonding a few layers of white gold to a base metal; most commonly used are copper, brass, white metal or nickel.
• It has no intrinsic value.
• Due to the layer of plating, over time with frequent use, the plating can wear off.
• More suitable for occasionally wear

b. 925 Sterling Silver

• Contains 92.5% of pure silver.
• Considered as precious metal, hence it has intrinsic value.
• Suitable for daily wear.
• Can be cleaned easily by using our complimentary silver polishing cloth if oxidation occurs.
• Can lasts forever if take care properly.

Important tip: BEWARE: There are fake 925 sterling silver jewelries in the market. If the prices of sterling silver jewelry is too good to be true, never buy it. As it is usually fake although they are marked as .925.

The difference is the amount of silver. White Gold plated / silver plated jewelry only has a very thin layer of white gold / silver over base metal (usually is alloy or copper). When the layer has tarnished and worn off, you will left with the dingy base metal components that will never shine again. 

Sterling silver has unlimited layers to work with. If your jewelry lost its brilliant shine, follow the instructions above to restore its shininess again.

Proper jewelry care will ensures your jewelry to lasts for a lifetime!

You can contact us via Facebook Messenger which located at the bottom right of website, email us at vivererosse@gmail.com or whatsapp to +60127724119.

By word of mouth! Let your friends and family know about us. You could also give us a like at our Facebook page www.facebook.com/vivere.r or mention @vivererossedotcom in Instagram. 

And you will get a 15% discount for your next purchase!

We are glad to have made your day and thank you for dealing with Vivere Rosse.