Help Center

Frequently Asked Questions

About Vivere Rosse

Where is your company located?

Do you have any retail shops?

Is this a reliable site for purchasing?

Contact us

About Our Products

Are the stones real diamond?

Will this jewelry turns my skin green?

For the Rose Gold and Gold color plated rings, i worry the plating will be chipped off.

Orders & Payment

How do I place my order?

What payment method do you accept?

How do you secure my payment information?

Is my personal information kept private?

Do you make custom orders?

How do I find my ring size?

What if what I want is not in stock?

How long is the warranty period?

Shipping & Returns

Where do you ship to? And how much does shipping cost?

How will I know if my order has been shipped?

How long until i receive my jewelry?

Will I have to pay custom duties, taxes or other fees?

What if I don't like my jewelry after receive it?

Jewelry Education

How should I take care of my jewelry?

Should I choose 18K White Gold Plated Alloy or Sterling Silver Jewelries?

Why should I pay more for sterling silver jewelry if it is going to tarnish anyway?

Contact us

How can I contact you?

You have done a wonderful job, how can I express my satisfaction?